Your quotations
How it works
What happens at each step, from your quotation to after-sales service, and what we need from you.
- QuotationYou receive it by email and here
- AcceptOrder raised
- AdvanceOrder confirmed
- ManufacturingAs in your quotation, e.g. 50–60 days
- Ready for dispatchBalance within 7 days
- DeliveryWarranty starts
- After-salesComplaints, spare parts, AMC
Logging in
- Enter your 10-digit mobile number, email address or GST number as registered with us. There is no password.
- We email a 6-digit code to your registered email address(es). It works for 10 minutes; you can ask for a new one after a minute.
- You stay logged in on that device until you log out or are inactive for 2 hours.
- No code? Check the spam folder, or call us: your email may not be registered yet.
Your quotation
- Open it under Quotations: the PDF, its validity date and every earlier version.
- Press Accept quotation to place the order (you confirm our Terms and Conditions of Sale), or We would like to discuss to send us a message. We reply on the portal and by email.
- If we do not hear from you, we send a short reminder after 7, 14 and 21 days, and one email when the quotation expires. You can Stop reminders at any time from the link in those emails or on the quotation page.
- Need changes or a new quotation? Send us a message on the quotation; we send a revised one (Rev 1, Rev 2…).
Payments
- Accepting raises the order. It is confirmed when the first payment (the advance shown in your quotation) reaches our account.
- After paying, open the quotation and use Upload payment proof: amount, date, mode and UTR or cheque number, with a screenshot or photo. We check it and email you a receipt; if something does not match, we tell you what to correct.
- Each later payment step (for example before dispatch) falls due as set out in your quotation. We email a reminder when a payment is due and every 3 days after, at most 4 times.
- All payments include GST and are made to the bank account printed on the quotation.
Manufacturing and dispatch
- The completion time in your quotation (for example 50 to 60 days) counts from the order confirmation with payment.
- When your machines are ready we tell you on the portal and by email. The payment due before dispatch must reach us within 7 days of that notice.
- We do not transport the machines. You arrange and pay for transport from our factory at Akola, unless your quotation says transport is included.
- Unless your quotation says otherwise, you also arrange a crane for unloading, the foundation and civil work as per our drawing, and the electrical supply. Please get these ready in time.
- Installation and trial run are included only where your quotation says so.
Delivery and warranty
- Once the plant is delivered, it appears under My plant with its warranty date and the days left.
- Fabrication defects are covered for one year from the date of our invoice. Motors, gearboxes and other bought-out items carry their makers' warranty.
- Before the warranty ends we offer you an AMC (Annual Maintenance Contract) or a 1-year warranty extension; you can also ask for these on My plant.
Reporting a problem
- On My plant, press Report a problem, choose the machine, describe it and add at least one clear photo. You get a complaint number at once (for example VAC-T-0007).
- We call you within 48 hours. Then we may plan a technician visit, ask for a clearer photo, or send an update; each step reaches you by email and on the portal.
- When we mark it resolved, please press Yes, it's fixed or Still a problem (which reopens it). Without a reply it closes by itself after 7 days.
- With an active AMC, use Ask for support for service visits.
Spare parts
- Open Spare parts: our list, machine by machine, with search. Choose quantities and press Review and send order. You can also write in parts that are not on the list.
- We send you the price and payment details. Parts are dispatched after payment, and you can follow each order: Received → Price sent → Paid → Packed → Dispatched (with the transporter and LR number) → Delivered.
- Spare parts are always charged, also during the warranty.
New machines
- Open Machines, add the machines you are interested in to your enquiry and press Ask for a quotation with your capacity and plant location. We send you a quotation here and by email.
Your data
- We use your details only for your quotations, orders, invoices and service. One essential cookie keeps you logged in; there is no tracking or advertising. Read the Privacy Policy and the Terms and Conditions.